If you only read one thing this week…


Why email gets us into trouble! by ifyouonlyreadonethingthisweek
October 11, 2007, 5:43 pm
Filed under: If you only have 15 mins

Most of us can think of a time when someone “misread” the tone in our e-mail. This article from the New York Times explains the underlying psychological processes for why this phenomenon is so common. People have a negativity bias, and without the other nonverbal cues to moderate our interpretations, we tend to interpret e-mails more negatively than was intended. When we think we are being neutral in tone, people read it as negative; and when we think we are being positive, people read it as neutral. Bottom line for recipients and senders: Senders—try to compensate for this bias using more positive words; recipients—give senders the benefit of the doubt.

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